Refund policy

At Rug Regalia, we take immense pride in the karigari (craftsmanship) and quality of our rugs. Each piece is a labor of love, designed to be an heirloom for your home.

However, we understand that sometimes a piece may not fit your space exactly as you envisioned. We are committed to ensuring you are absolutely delighted with your purchase.

1. 7-Day Exchange Policy

We offer a 7-Day Exchange Policy from the date of delivery. If you feel the rug is not the right fit for your room—whether it’s the size, style, or color—you may request an exchange for another product of equal or higher value.

Eligibility: To be eligible for an exchange, your item must be unused, in the same condition that you received it, and in its original packaging.
Timeframe: You must initiate the exchange request within 7 days of receiving your order.

2. How to Initiate an Exchange

To start an exchange, please follow these simple steps:

Email us at regaliarug@gmail.com with the subject line: "Exchange Request - Order #[YourOrderNumber]".
Please include the reason for the exchange and, if possible, photos of the rug in your space (this helps us understand your needs better).
Our team will respond within 24-48 hours to authorize the return and arrange a reverse pickup.

3. Important Notes on Handmade Rugs

Because our products are handcrafted by artisans and made from natural materials, certain characteristics are a sign of authenticity, not defects. Please consider the following before raising a request:

Shedding: New wool and hand-tufted rugs may shed loose fibers for the first few weeks. This is a natural characteristic of high-quality wool and is not a defect. It will subside with regular vacuuming.
Color Variation: We make every effort to display product colors as accurately as possible. However, actual colors may vary slightly due to screen settings and the natural sheen of materials like silk and wool.
Size Variance: As all our rugs are handmade, a size variation of up to +/- 2 inches is common and acceptable in the industry.

4. Damaged or Defective Items

We inspect every single rug before it leaves our warehouse. However, if you receive a damaged or defective item, we will replace it immediately at no cost to you.

Please inspect your order upon reception.
If you notice any damage or defect, email us at regaliarug@gmail.com within 48 hours of delivery with clear photos of the issue.

5. The Exchange Process

Once your exchange request is approved:

Pickup: We will arrange for a courier partner to pick up the rug from your address.
Packaging: Please ensure the rug is packed securely in its original waterproof packaging to prevent damage during transit. We cannot accept rugs that are damaged due to poor return packaging.
Inspection: Once the item reaches our facility, it will undergo a quality check.
Dispatch: Upon approval, we will dispatch your new chosen rug or issue a store credit for future use.

6. Non-Exchangeable Items

Please note that the following items are not eligible for return or exchange:

Custom-made or Bespoke orders.
Items purchased during a Clearance Sale.
Items that show signs of wear, dirt, or damage not reported upon arrival.

Contact Us

For exchange requests, order updates, or any other queries, we are here to assist you.

Email: regaliarug@gmail.com
Response Time: We aim to respond to all emails within 24 hours (Monday - Saturday).