Shipping policy

At Rug Regalia, we believe that the luxury experience extends from our looms to your doorstep. We take the utmost care in packaging and shipping your hand-knotted and hand-tufted heirlooms to ensure they arrive in pristine condition.

1. Shipping Within India

  • Complimentary Shipping: We are pleased to offer Complimentary (Free) Shipping on all orders delivered to addresses within India. There is no minimum order value required.

  • Courier Partners: We partner with India’s leading premium courier services (such as Blue Dart, Delhivery, etc.) to ensure a safe and timely delivery.

2. International Shipping

We proudly ship our Indian artistry to the world.

  • Shipping Rates: For international orders, shipping costs are calculated at checkout based on the weight and dimensions of the rug and the destination country.

  • Customs & Duties: Please note that for international shipments, import duties, taxes, and customs charges are not included in the item price or shipping cost. These charges are the buyer's responsibility and will be collected by the carrier upon delivery.

3. Order Processing & Timelines

  • Processing Time: All in-stock orders are dispatched from our warehouse within 2-3 business days of order confirmation.

  • Estimated Delivery Time:

    • Metro Cities: 5-7 business days after dispatch.

    • Rest of India: 7-10 business days after dispatch.

    • International: 10-15 business days (subject to customs clearance).

  • Made-to-Order / Custom Rugs: For bespoke or made-to-order pieces, the production timeline will be shared with you via email at the time of order confirmation.

4. Order Tracking

Once your order has been dispatched, you will receive a confirmation email and SMS containing your Tracking Number and a link to track your shipment in real-time.

5. Insurance & Packaging

  • Transit Insurance: Every Rug Regalia shipment is fully insured during transit. Your investment is protected until it is physically delivered to you.

  • Premium Packaging: Our rugs are folded or rolled (depending on size/type) and wrapped in multiple layers of waterproof, protective packaging to guard against dust, moisture, and handling damage during the journey.

6. Delivery Delays

While we strive to meet our delivery targets, please note that delivery times are estimates. Rug Regalia is not liable for delays caused by:

  • Unforeseen weather conditions.

  • Public holidays or festivals.

  • Courier company operational delays.

  • Force Majeure events.

7. Inspection Upon Delivery

We request you to inspect the package upon delivery.

  • If the outer packaging appears physically damaged or tampered with, do not accept the package.

  • Ask the courier to make a note of the damage and contact us immediately at regaliarug@gmail.com.

Contact Us

For any questions regarding the status of your order, please contact our Client Care team:

  • Email: regaliarug@gmail.com

  • Response Time: Within 24 hours (Monday - Saturday).